All orders are fully insured and guaranteed to arrive in perfect working order by Canada Post.
Shipping outside Canada.
Canaponics.ca ships worldwide. Shipping is free for Canada and the US. Canaponics.ca is not responsible for any Duty fees or any other import fees that may occur. Countries other than Canada and the US must contact us for shipping quote.
Canaponics Laboratories' return policy
(some conditions may apply)
Damage caused by shipping services
In case of any damage to a customer’s order caused by the shipping process, Canaponics.ca will take immediate action to resolve the issue. Canaponics will deal with the postal service. At Canaponics.ca, our policy is very clear, any faulty product still under its specific warranty will be replaced for free and Canaponics.ca will even refund the return shipping cost to the customer. At Canaponics.ca ‘’we strongly believe customer’s satisfaction is priority 1’’
Any liquid products must be returned unopened unsued with security seals intact
In case of any brake down of components, Clients are directed to return faulty component (still under product warranty) to Canaponics Laboratories located at 315 Louis Bureau, Sherbrooke, Quebec, Canada J1E 0A8. Note: All products returned, must include all accessories, manuals or other that came with this component. Security seals MUST be ‘’INTACT’’, unaltered in anyway *
*Broken security seals automatically voids any warranty offered with the component. Client is obligated in respect with the components warranty, to protect all security seals during product warranty.
Concerning missing accessories + Support
All products are carefully inspected before shipping but in the remote chancethat a/or several accessories included with each components, should bemissing, please contact us so we can resolve the issue. In case of missingaccessories included with each component, Canaponics.ca will ship that/those missing accessories FREE OF CHARGE!
For information regarding product warranty, please visit our Warranty policy click here